Explain before booking
Vehicle suitability must be confirmed
Special assistance
Special requirements recorded before the journey.
Special-assistance requests must be described precisely before acceptance. The standard fleet is not automatically wheelchair-accessible, and specialist support, escorts or security coordination require separate confirmation.
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At a glance
Practical information before you submit.
Separate review
Not automatically included
Essential
List steps, gates and meeting instructions
Planning guide
Build a booking that can be reviewed quickly.
Complete details reduce follow-up questions and make the request easier to assess.
- 01State whether a wheelchair folds and whether the passenger can transfer.
- 02List any companion, carer or escort travelling.
- 03Add building-access and pickup-point instructions.
- 04Do not assume medical or specialist equipment is available.
Related journeys
Continue into a route guide.
Use a dedicated route or service page, then open the booking form with the journey details ready to enter.
Official & useful links
Independent travel information.
External resources open in a new tab. Check official operational information before travel.
Questions
Before sending the request.
Are the vehicles wheelchair accessible?
Not automatically. Describe the wheelchair and transfer requirements so suitability can be reviewed.
Is medical transport provided?
The website does not claim ambulance or medical-transport capability.
Can an escort travel?
Yes, within vehicle capacity. Specialist escorts must be separately confirmed.
How should access information be supplied?
Use the notes field for gates, steps, building entrances and assistance requirements.
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